Curriculum vitae

Education

• 2018–2026

  PhD, Communication, Information and Media

  Rutgers University
• 2016–2019

  MS, Information Technology (Business Intelligence & Data Analytics)

  Carnegie Mellon University
• 2015–2016

  Management & Leadership Certification

  Massachusetts Institute of Technology
• 2014–2016

  MS, Computer Information Systems

  Boston University
• 2009–2014

  MS, Software Engineering

  Monmouth University
• 2001–2006

  BA, Sociology and Criminal Justice (dual major)

  Rutgers University

Publications

1. 2026
   The Building of TM‑Connect: Digital Knowledge Infrastructure, Distributed Leadership Roles, and Sensemaking During the Pandemic and Beyond

   Houli, D. A.

   Doctoral dissertation, Rutgers, The State University of New Jersey

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2. 2021
   “COVID19 is_”: The perpetuation of coronavirus conspiracy theories via Google Autocomplete

   Houli, D. A., Radford, M. L., & Singh, V. K.

   Proceedings of the Association for Information Science and Technology, 58(1), 218–229

   Supported by NSF grant CNS-2027784 (PI: Vivek K. Singh)

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3. 2020
   An exploratory study using mindfulness meditation apps to buffer workplace technostress and information overload

   Houli, D. A., & Radford, M. L.

   Proceedings of the Association for Information Science and Technology, 57(1), e373

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4. 2019
   “Alexa, where do babies come from?” Investigating children’s practices with intelligent personal assistants

   Radford, M. L., Floegel, D., Barriage, S., & Houli, D. A.

   ALISE 2019 Conference Proceedings (Juried Papers), Association for Library and Information Science Education

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Teaching

• 2008–2019

  Instructor, technical certification courses

  EMC / Dell Technologies

  • Taught and co-taught multiple technical certification courses on enterprise storage products.
  • Wrote knowledge base articles used by engineering, QA, and support teams.

Industry experience

• 2021–present

  Senior Product Manager, Artificial Intelligence

  Dell Technologies

  • Lead self-serve actions, coordinating cross-functional data gathering and backend enablement to deliver AI-driven guidance and resolution to customers.
  • Drove an explanatory AI initiative that surfaces anomalous data patterns and makes complex backend data intuitive for stakeholders.
  • Integrated generative AI to improve content categorization and summarization for technical support teams.
  • Apply mixed methods research to stakeholder feedback to improve the product and drive adoption.
• 2019–2021

  Senior Technical Program Manager

  Dell Technologies

  • Managed enterprise software releases end to end, from sprint planning to UAT.
  • Led cross-functional rollout of new technologies across multiple product lines.
  • Contributed to a rules-based engine for product alert routing and resolution support.
• 2008–2019

  Technical Support Engineer III → Customer Engineer

  EMC (now Dell Technologies)

  • Subject matter expert for enterprise storage products, resolving mission-critical issues with engineering and QA teams.
  • Held multiple EMC industry certifications.

Methods and tools